Need help?
Having trouble? Review our FAQ, and if you still can’t find what you are looking for:
Frequently Asked Questions – Technical Issues
I forgot my password, what can I do?
Been there, done that. Passwords are the worst 🙂
You can reset your password. Just go to the website’s main page, and press on Login on the top right corner. A login page will popup. Below the password field, there’s a link: “Lost your password?”. There, you can fill up your email and receive a new password within minutes. If you don’t receive an email, check your spam folder.
Don’t know your old password and want to change your password via email? Logout first, then use the “Lost Your Password?” link when you Login again.
Still having issues? Contact us using the form below, and we’ll get you sorted out.
I am not receiving the password reset email or verification email, what do I do?
In some cases the email has landed in people’s “junk” mailbox. Please check there first.
If you do not see the email there, contact us with the form below. And we will reply in the next 2 business days.
Why am I being redirected to this site from Designing the Cycling City and other EIT courses? Can I access my old account?
or a People-Centered Design Process, Understanding Cycling in Europe, and Free Visualisation Tools for Urban Mobility Planning courses have moved to this new Urban Mobility Courses platform, which will offer these and more courses and learning opportunities in the future.
In order access your prior course now, login at https://urbanmobilitycourses.eu/my-account. The following determines your login credentials:
- Are you enrolled in the Designing the Cycling City course by Humankind? Then use your login that you have for that course on the new Urban Mobility Courses platform.
- Do you NOT have a Designing the Cycling City course account? Then, use your login credentials for the other course you are enrolled in. If you are enrolled in both Methods for a People-Centered Design Process and one of the Free Visualisation Tools for Urban Mobility Planning courses, use your login Methods for a People-Centered Design Process on the new site.
- Have you updated your password since May 2nd, 2021? In this case you will use your old password that you had on May 2nd, 2021.
We have moved course progress over to the new platform as of June 7th, 2021. However, if you notice you are missing something, have trouble logging in, or have any questions about the platform, send us a message via the contact form below and we will help you fix your issue.